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Kingsbury Health & Wellbeing

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Home Appointments
Appointments

Clinician Appointments

New Appointment System

From 24.2.2015 we are changing the way we book doctor appointments. To make it easier and to avoid you coming in when not needed you will have the opportunity to speak with a GP on the day you wanted an appointment. The staff will take brief details and log a telephone consultation. The doctor will call you back within 1-2 hours and arrange a test, prescription, advice or indeed an appointment for you if needed.

Please try this system out and tell us what you think. We want to increase your access to us but not waste time coming in if a phone consultation will suffice.

When you need to see a Doctor please telephone the practice or come in to reception during opening hours to make a telephone appointment. You can also book appointmens on line through our website for the nurse or for blood tests. Please ask us for access information. Appointments are released every day for the following day to ensure there is plenty of choice including of your preferred doctor. On the day appointments are also available.  Please ask reception for more details.

If you feel your need is especially urgent and all the on the day phone appointments are booked please alert the receptionist who will advise you and liaise with the doctor/nurse.

Special appointments like cryotherapy and antenatal and postnatal are offered on some days and again reception will help you.

All appointments with the nurses can be pre booked. Remember they see patients for immunisations, smears, dressings, health promotion, smoking cessation, ear syringing.

Health care Assistants can see patients for Vitamin B12 injections, taking blood, health checks, foot checks, ecg recording.

If you are unable to attend an appointment, please cancel it as soon as possible so that the appointment may be offered to other patients. Our policy for dealing with patients that Do Not Attend (DNA) appointments is to discuss with that patient the reasons for repeated DNAs (may result in being asked to leave the practice list).

Patients aged between 16-74 not seen in the last 3 years are invited to see the Practice Nurse for a “health check” appointment and she will refer you to the doctor as appropriate. Patients aged 75 and over are invited to see us at least annually for a routine review.

Attachments:
FileDescription
Download this file (GP Access leaflet.pdf)New Appointment System Leaflet24.2.2015 new appointment system at Stag Lane Medical Centre
 

New Patient

Generally we accept patients living within our practice catchment area. This is a circular area approx 1.5m around the practice. Please check at reception if you are in our area. You may register by presenting your NHS card, if you do not have one you will need to fill in a form.

If you have come from abroad, you must bring your passport. Please check if you are eligible for NHS treatment here. In general if you are “ordinarily resident” in the UK you can claim free NHS treatment. All New Patients registering will be asked to provide a proof of their current address. (I.e. utility bills, Rental agreements or statements)

When you register you will be asked to fill in a questionnaire. You will be offered an appointment with one of our nurses for a Health Check so we can get to know you and your needs.

When you attend for this health check, please bring a urine sample, (collect a urine sample bottle from reception) and the Immunisation records of your children and any medication you are taking.

Downloads:

New Patient Questionnaire

Information about our practice

Registration Guide for New Patients

Attachments:
FileDescription
Download this file (Albanian.pdf)AlbanianGuide to NHS for new patients in Albanian
Download this file (Arabic.pdf)ArabicGuide to NHS for new patients in Arabic
Download this file (Bengali.pdf)BengaliGuide to NHS for new patients in Bengali
Download this file (Bulgarian.pdf)BulgarianGuide to NHS for new patients in Bulgarian
Download this file (Chinese (Cantonese).pdf)Chinese (Cantonese)Guide to NHS for new patients in Chinese (Cantonese)
Download this file (Chinese (Mandarin).pdf)Chinese (Mandarin)Guide to NHS for new patients in Chinese (Mandarin)
Download this file (Croatian.pdf)CroatianGuide to NHS for new patients in Croatian
Download this file (English.pdf)EnglishGuide to NHS for new patients in English
Download this file (French.pdf)FrenchGuide to NHS for new patients in French
Download this file (Gujerati.pdf)GujeratiGuide to NHS for new patients in Gujerati
Download this file (Hindi.pdf)HindiGuide to NHS for new patients in Hindi
Download this file (Lithuanian.pdf)LithuanianGuide to NHS for new patients in Lithuanian
Download this file (Polish.pdf)PolishGuide to NHS for new patients in Polish
Download this file (Portuguese.pdf)PortugueseGuide to NHS for new patients in Portuguese
Download this file (Punjabi.pdf)PunjabiGuide to NHS for new patients in Punjabi
Download this file (Russian.pdf)RussianGuide to NHS for new patients in Russian
Download this file (Somali.pdf)SomaliGuide to NHS for new patients in Somali
Download this file (Spanish.pdf)SpanishGuide to NHS for new patients in Spanish
Download this file (Turkish.pdf)TurkishGuide to NHS for new patients in Turkish
Download this file (Urdu.pdf)UrduGuide to NHS for new patients in Urdu
 

Urgent/Out of Hours/ Emergency Appointments

If you feel your need is especially urgent and all the on the day telephone appointments are booked please alert the receptionist who will advise you and liaise with the doctor/nurse. We run daily telephone consultations for advice for all patients. Please use this in the first instance.

If you have a medical problem when the Surgery is closed:

For Medical Advice you can telephone 111

Alternatively, there is an A & E Department at Northwick Park Hospital for problems like chest pain and bleeding, serious accidents. CALL 999 is needed.

There is an Urgent Care Centre at Northwick Park Hospital for less serious problems.

There is a Walk in Centre at Edgware Community Hospital, Burnt Oak Broadway, HA8 0AD (020 8732 6459) open 7.00 am to 10.00 pm every day.

There is a GP Led Health Centre at Wembley Centre Health & Care, 116 Chaplin Road, Wembley open 8a, to 8pm 365 days a week.

For Dental Problems out of hours call 020 3402 1312.

If you need a home visit or to a see GP and you cannot wait until the next working day to be treated you can contact the Out of Hours service Harmoni on 0300 130 3015.

 


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