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Kingsbury Health & Wellbeing

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Home Suggestions & Complaints

Suggestions & Complaints

Kingsbury Health and Wellbeing aims to give a friendly and professional service to all our patients. However errors and omissions can occur. If you have any concerns about any aspect of your service, please let us know. Speak to whomever you feel most comfortable with - your GP - our practice manager - or reception staff will be happy to help. Our Practice Manager will always be pleased to speak to you regarding any complaints, suggestions or queries. Please telephone or call in to arrange a time.

We have a suggestion box in the waiting room.

If you feel we have not dealt with the issues you have raised, you have the right to approach the Ombudsman. The contact details are:

NHS England, PO Box 16738, Redditch B97 9PT

Tel: 0300 311 22 33 email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP

Tel:    0345 0154033                    Website: www.ombudsman.org.uk

You may also approach ICAS for help or advice;

Independent Complaints Advocacy Service (ICAS) on 0845 337 3063.
Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and website is www.pohwer.net

 

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